Pay A Utility Bill

There are a variety of ways you can pay your utility bill! YOU choose the most convenient method for you.

ONLINE or by TEXT – Access your account today.

BANK DRAFT – Sign up for bank draft at City Hall. Each month, the amount due will be automatically debited from your bank account. Bank draft customers will receive a monthly notice of draft. Download the Utility Billing Bank Draft Request Form to request this service. Questions should be directed to the City’s Billing Administrator. There is not an additional charge for choosing to pay by bank draft.

PAYMENT BY MAIL – Send your payment via the U.S. Postal Service in the return envelope enclosed in your bill.  To assist us with serving customers faster, please detach and return the bottom portion of your bill with your payment.

DROP BOXES – There are two conveniently located drop boxes. One is located directly in front of City Hall and the other is on West Main Street in front of the University of North Georgia downtown building.

PAYMENT IN PERSON – Payments are accepted at City Hall each weekday from 8 AM to 5 PM, excluding holidays. Payments can be made by cash, check, money order, or credit card. Credit card payments will be assessed a processing fee. Detach the bottom portion of your bill to submit with your payment.

UNPAID BILLS – A penalty of 10% or a minimum of $2.00 will be added each month to any bill that has not been paid by the 10th of each month. An administrative fee of $75.00 will be added to any account that has an outstanding balance the 20th of each month and service will be disconnected. If the 10th or 20th falls on a day that City Hall is closed for business, the penalty deadline will be extended to noon of the next working day. There is a $100.00 charge for meter tampering.

Frequently Asked Questions

As a developer, who do I need to get in contact with in order to submit my water and wastewater Site Plans to EPD for review?

Sewer Contacts: Kelli-Ann Sottile Municipal Permitting Unit, EPD Wastewater Regulatory Program Email: Phone:  404-463-4945 Josh Hayes Environmental Engineer Municipal Permitting Unit, EPD Wastewater Regulatory Program Email:  Josh.Hayes Phone:  404-463-1834 Address:  2 Martin Luther King Jr. Drive     Suite 1152 - East Tower     Atlanta, GA 30334… Read Full Answer

Utility Billing and Collections

As an element of the Finance Department, utility billing and collection is administered through the City's integrated utility billing and customer information system that includes monthly meter reading, billing and collection, and customer service support for residential and commercial customers of water service, sewer service and garbage pick-up. Customers may sign up for new service, obtain account information, or have their services discontinued.

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Tammy Bruce
Utility Billing Representative

Customer Service

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Customer Service