Pay a Bill

To assist us with serving customers faster, please detach and return the bottom portion of your bill with your payment. Also consider paying by mail, dropbox, bank draft or online prior to paying in person. The details for these alternative payment methods are listed below.

PAYMENT BY MAIL – Send your payment via the U.S. Postal Service in the return envelope enclosed in your bill.

DROP BOXES – There are two conveniently located drop boxes. One is located directly in front of City Hall and the other is on West Main Street in front of the University of North Georgia downtown building.

BANK DRAFT – Sign up for bank draft at City Hall. Each month, the amount due will be automatically debited from your bank account. Bank draft customers will receive a monthly notice of draft. Download the Utility Billing Bank Draft Request Form to request this service. Questions should be directed to the City’s Billing Administrator. Final bills not paid within 90 days may be subject to collection through Penn Collection.

ONLINE – Visit for directions.

PAYMENT IN PERSON – Payments are accepted at City Hall each weekday from 8 AM to 5 PM, excluding holidays. Payments can be made by cash, check, money order, or credit card. Credit card payments will be assessed a $3 processing fee. Detach the bottom portion of your bill and return with your payment.

UNPAID BILLS – A penalty of 10% or a minimum of $2.00 will be added each month to any bill that has not been paid by the 10th of each month. A penalty of $75.00 will be added to any bill that has not been paid by the 20th of each month. Service will be disconnected if not paid by the 20th of the month. If the 10th or 20th falls on a day that City Hall will not be open for business, the penalty deadline will be extended to noon of the next working day. There is a $100.00 charge for meter tampering.

Frequently Asked Questions

Utility Billing and Collections

As an element of the Finance Department, utility billing and collection is administered through the City's integrated utility billing and customer information system that includes monthly meter reading, billing and collection, and customer service support for residential and commercial customers of water service, sewer service and garbage pick-up. Customers may sign up for new service, obtain account information, or have their services discontinued.

Tammy Bruce
Utility Billing Representative
Sabra Stevens
Customer Service Representative

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