Water & Sewer Services
New Service
Parties interested in new service must complete a Water Service Application and submit account establishment fee and deposit at City Hall between 8 AM – 4:45 PM, Monday through Friday. For same-day water turn on, please submit your application and payment by 12:00 PM the day services are needed.
New Service Account Fee – $25.00
Deposit – A deposit, in advance, is required for all premises occupied by someone other than the owner. Deposit refunds will be mailed after the final bill is deducted from the deposit.
Residential – $250.00
To Discontinue Service
When you are discontinuing service, please submit your request in writing by completing a Termination of Service form, including account number, name, and address. Customers must also provide a forwarding address for final billing information and deposit refund.
Senior Citizens
Upon proper application, a discount of $15.00 monthly will be applied to the minimum water bill in which the head of the household is 65 years of age or older. Applicants must also verify through their latest tax return that total household income is less than $20,650 annually.
Emergency Reporting
For after-hour emergencies please contact 706-864-3633 to report the issue and City Staff will be dispatched.
Pay a Utility Bill
There are a variety of ways you can pay your utility bill! You choose the most convenient method for you. ONLINE or by TEXT – Access your account today.
BANK DRAFT
Sign up for bank draft at City Hall. Each month, the amount due will be automatically debited from your bank account. Bank draft customers will receive a monthly notice of draft. Download the Utility Billing Bank Draft Request Form to request this service. Questions should be directed to the City’s Billing Administrator. There is not an additional charge for choosing to pay by bank draft.
PAYMENT BY MAIL
Send your payment via the U.S. Postal Service in the return envelope enclosed in your bill. To assist us with serving customers faster, please detach and return the bottom portion of your bill with your payment.
DROP BOXES
There are two conveniently located drop boxes. One is located directly in front of City Hall and the other is on West Main Street in front of the University of North Georgia downtown building.
PAYMENT IN PERSON
Payments are accepted at City Hall each weekday from 8 AM to 5 PM, excluding holidays. Payments can be made by cash, check, money order, or credit card. Credit card payments will be assessed a processing fee. Detach the bottom portion of your bill to submit with your payment.
UNPAID BILLS
A penalty of 10% or a minimum of $2.00 will be added each month to any bill that has not been paid by the 10th of each month. An administrative fee of $75.00 will be added to any account that has an outstanding balance the 20th of each month and service will be disconnected. If the 10th or 20th falls on a day that City Hall is closed for business, the penalty deadline will be extended to noon of the next working day. There is a $100.00 charge for meter tampering.
